Hand repetitive processes to an AI agent, and keep control
Grootan builds agents that move a case through several systems from start to finish, act only where you have allowed it, and pause for a person when a decision needs one.
Sound familiar?
Which of these sounds like your team?
Retyping between systems
Staff move the same data from one application to the next by hand.
A growing queue
Orders, claims and tickets sit waiting for someone to pick them up.
Know-how held by a few
Only a handful of senior colleagues understand how the process really works.
Worry about autonomy
You want AI to act only where you have given it permission.
Nothing to trace
When something happens, you need a record of each action and why it happened.
Scripts that snap
Rule-based automation stops working when a case is slightly unusual.
Process
How we work
- 01
Choose a process
We start with the one that takes the most manual effort.
- 02
Run it on real cases
For two to six weeks the agent handles genuine cases and we measure the outcome.
- 03
Go live under controls
Permissions and approval points are set up before wider use.
- 04
Adapt over time
When your rules or systems change, the agent is updated to match.
Specifics
Technical details
- We scope each process precisely: what goes in, which rules apply and what done looks like
- Integration with ERP, CRM, ticketing and document systems goes through their APIs, beginning with read-only access
- No tool sees more data, or can take more actions, than its job requires
- Payments, outbound messages and changes to records wait for a person to approve them
- The agent keeps separate context for every case
- A log records every action the agent takes, every tool it calls and why it decided, while hard caps limit its steps and spend
Options
Flexible to fit you
- One process to beginorSeveral processes over time
- Approval on every actionorSign-off on the steps you pick
- Hosted by usorOn your own infrastructure
- Grootan operates itorYour team takes it over
Measurement
What we measure
- Minutes spent on each case
- Cases finished with no manual step
- How often a case is escalated
- How often the agent gets it wrong
FAQ
Questions we hear
What sort of tasks suit an agent?
Work that spans several steps and systems: handling incoming requests, checking documents and keeping records up to date.
Can an agent act on its own?
Only within the permissions you give it. Anything risky is held until someone signs it off.
What do our systems need to have?
An API. ERP, CRM and ticketing systems usually have one.
How is an agent project priced?
By the process and the number of systems it has to touch. Walk us through the process and we will scope it.